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This reference offers coverage of aspects of customer service and support. Contributors from companies including Coopers & Lybrand, IBM and Xerox offe

Shortlisted for the Baillie Gifford Prize 2020, a vivid work of history that explores the life of an unconventional woman in Edo - now known as Tokyo

Celebrating over 30 years as the market-leading series, Blackstone's Statutes have an unrivalled tradition of trust and quality. With a rock-solid rep

The philosophy of Epictetus, a freed slave in the Roman Empire, has been influential on Western thought: it offers not only stimulating ideas but also

This remarkable study in social and cultural change explains how and why the Late Antique world, between c.150 and c.750 A.D., came to differ from 'Cl

Kevin is een doodnormale jongen.Alleen heeft hij geen schaduw. Wel scherpe hoektanden. O ja, hij is ook nog eens onsterfelijk.Samen met zijn familie i

Offers an account of Saint Augustine's life and teaching.

In Demons, Virginia Berridge explores the factors that have affected social attitudes to tobacco, alcohol, and a variety of drugs, through history. Ge

Gender exists in almost every society as a way of organizing its people. Gender is used to assign certain responsibilities, obligations, and privilege

Focusing on the effectiveness of Business Process Reengineering (BPR), this book shows how companies can streamline operations, and inevitably cut cos

The must-read music book of the year: Bob Stanley's prequel to Yeah Yeah Yeah, Let's Do It is the only book that brings together all genres to tell th

A stunning new edition of Bob Stanley's much-loved, acclaimed and bestselling history of pop, Yeah Yeah Yeah.

Change has dramatically confronted higher education in the last decade, challenging it to its very roots. Colleges and universities have been rocked b

Law in Common draws on a large body of unpublished archival material from local archives and libraries across the country, to show how ordinary people

This Very Short Introduction provides an analytical narrative of the main events and developments in Soviet Russia between 1917 and 1936. It examines

Bruges was one of medieval Europe's wealthiest and most important towns. In this illuminating study, Andrew Brown draws on rich and previously little-

Onze relatie met de Aarde verandert. In dit internationaal invloedrijke boek reikt de Australische denker Glenn A. Albrecht hiervoor nieuwe woorden aa

Chosen by Barack Obama as one of his top reads of 2020 Established in 2025, the purpose of the new organisation was simple: To advocate for the world